Polytama CMS

A Vue 2 SPA powering PT Polytama Propindo's CRM operations — customer management, sales targeting, scheduling, and a multi-stage feedback/complaint investigation workflow with approvals. Built for a mid-size manufacturing sales and support team.

Problem

• Customer complaints required manual tracking across investigation, internal review, customer response, and settlement stages with no centralized system.

• Role-based authorization (Super Admin, Sales, etc.) had to map cleanly onto every feature at both route and component level.

Approach

• Domain-module view structure with a shared DataTable component and 10 reusable form field components forming a minimal design system.

• Custom drag-scroll workflow stepper and Chart.js dashboard (stacked bar + pie) with overlay badges for tonnage/customer metrics.

• Vuex for auth/permissions/loading only — most state is component-local; real-time profile updates via Pusher.

• Laravel Sanctum token auth with Axios interceptor; permission directives (v-role, v-permissions) and route guards.

Impact

• Centralized complaint tracking from report to settlement with full audit trail.

• Single source of truth for 40+ routes across customers, prospects, targets, schedules, and reports.

• Production system deployed on GitLab CI with live usage at a manufacturing plant.